Every lead in one place.
WhatsApp, Instagram, ads, calls and website forms arrive on one screen. We reply fast, follow up until the booking, and tie every customer to the money they paid.
Built on days 8 to 11 · live on day 14 · included in every SOL package
The customer asks. Nobody answers.
Messages are spread across the reception phone, the Instagram inbox and the website email. Some get an answer hours later, some never do, and nobody can tell which ad brought which customer.
SOL CRM puts them in one inbox, answers the moment a message lands, and reminds your team who is still waiting.
Six jobs, one screen.
One inbox
WhatsApp, Instagram, Facebook, website forms and email in one thread per customer.
Sales pipeline
Every lead sits in its stage: new, contacted, booked, attended, paid. You see where people stop.
Bookings and reminders
Customers book from a link or inside the chat, and get a WhatsApp reminder before the appointment.
Automatic follow-up
An instant reply to every new message, a follow-up for anyone who did not book, and a message to anyone who missed their visit.
Review requests
After the visit the customer gets your Google review link. A low score reaches you first.
Reports in money collected
Every lead keeps its source, so you see what Meta, Google and TikTok customers actually paid. The report sits in the SOL portal.
The customer's path, step by step.
This is what happens to every message that arrives, before anyone on your team has to touch it.
- 01
Clicks the ad
From Meta, Google, Snapchat or TikTok. The source is saved with the lead.
- 02
Gets a reply at once
A WhatsApp message in your company's name, with one question and the booking link.
- 03
Enters the pipeline
Your team sees who is waiting for an answer and who needs a call.
- 04
Books, gets a reminder
The appointment is in the calendar and the reminder goes out before it.
- 05
Visits and pays
The payment is recorded, and the report links it to the ad that started it.
We build it and run it with you.
The SOL team sets up the inbox, pipeline, calendar and messages in your company's name and your market's dialect. Your team learns it in one session, and we check unanswered messages every week.
- Messages in Arabic and English, written, not translated
- Your company's own WhatsApp Business number
- Nothing goes out without your written approval
One system, in your industry's language.
Health
Bookings, reminders and recall. Patient details stay in the CRM; the portal shows totals only.
Retail
Orders on WhatsApp, a message for an abandoned basket, and new arrivals for customers who bought before.
Real Estate
Viewing appointments, follow-up that lasts months, and every broker knows their own leads.
Hospitality
Reservations, events and a review request after every visit.
What people ask before they start.
Do I need a new WhatsApp number?
No. We connect the WhatsApp Business number your customers already know. If it runs on the regular WhatsApp app, we move it with you step by step on handover day.
When does it go live?
We build it on days 8 to 11 after signature and it goes live on day 14. The date depends on the access handover on days 2 to 5.
Is SOL CRM paid separately?
No. It is part of every SOL package. Only the ad budget is paid separately, straight to the platforms from your company's account.
Who owns the data?
Your company does. Contacts, conversations and bookings are yours, and we hand them over in full whenever you ask.
See your system before you start.
Answer a few questions about your company and we show you how your inbox, pipeline and messages will look.